Those people who work in the food and beverage industry should be educated with sound knowledge of offering recommendations to their customers. They should be able to help a customer choose the best meal or drink to make their dining experience a memorable one. This is where training in food and drinks is needed and in the field of customer service to create the right positive impressions with success!
Adam Seger – Boosting customer service in the hospitality industry
From Chicago, IL, Adam Seger has trained several professionals in the hospitality, beverage, taste, and food industry. He is passionate about food and drinks and believes that their preparation and customer service are important when it comes to serving guests. He is a trainer, teacher, Advanced Sommelier, and Certified Culinary Professional. According to him, educating people in the industry is essential to offer top-quality services to the guest.
Good memories and dining experiences make you come back
Staff employed in the food and drink industry should have the confidence to engage customers in such a way that they are comfortable around them. According to him, a waiter or staff that serves the customer well is able to contribute to his/her memorable dining experience. For instance, when you think about your best dining experience, it is hard for you to eliminate the staff of your favorite restaurant. In fact, food and drinks become special when the people who serve you treat you well. If you are happy with the overall experience, you sure will come back.
The significance of people skills
People skills are crucial in the food and drinks industry. It is vital for you to trach the staff on how to ask for and manage customer feedback. The understanding of the customer must be advanced, and they must be driven to offer nothing but just the best service.
One should hone their technical skills as well. This applies to mixologists and chefs who require training regularly as the industry is constantly progressing. Mixologists are also responsible for giving the customer a good experience. They should upgrade their favorite drinks with seasonal and fresh, high-quality ingredients to render the customers a novel experience.
The above involves more than just mixing the drinks. The mixologist should create a drink that the customer will enjoy and later remember for a long time. In order to create this memorable experience, taste professionals should be trained. They check out both drink and food pairings that inspire them to invent tasty meals that later go on to become a favorite with the customer.
Adam Seger believes that individual growth is indispensable in the industry, along with team-building training. For instance, the staff of the kitchen, as well as hotel service, have to be adequately trained to support the establishment effectively. In bars and restaurants, strong teamwork must be created to offer top-class service to the customer. In the hospitality industry, it is important for you to offer the best training to all the professionals involved to ensure that everyone grows with success!